Spingo Slot Privacy Policy — Malaysian Member Data Protection

1. Information We Collect

Spingo Slot collects various types of information to ensure a safe, seamless, and personalised experience for every Malaysian member. Below are the categories of data we collect:

A) Registration & Identity Information

• Full name as shown on official identification documents
• MyKad or passport number (for KYC verification)
• Date of birth (for age verification — 18 years and above)
• Email address and mobile phone number
• Current residential address in Malaysia

B) Financial Information

• Registered bank account details or eWallet phone number (Touch 'n Go, GrabPay, Boost, ShopeePay)
• Deposit and withdrawal transaction history in Malaysian Ringgit (MYR)
• Betting records and game activity

C) Technical & Device Information

• IP address and geographic location (state within Malaysia)
• Device type, operating system, and web browser used
• Access log data and gaming session duration
• Cookie information and device identifiers

2. Purpose of Data Use

Every piece of data collected by Spingo Slot is used for a specific and legitimate purpose. We do not use your data for anything unrelated to the operation of the platform.

3. Data Security & Encryption

Spingo Slot continually invests in the latest security infrastructure to ensure every Malaysian member's personal data is fully protected at all times.

Technical Security Measures

• 256-bit SSL/TLS Encryption: All data communications between you and the Spingo Slot platform are encrypted using SSL/TLS protocols — the global financial industry standard.
• Encrypted Data Storage: All sensitive data is stored in encrypted databases with access restricted to authorised personnel only.
• Two-Factor Authentication (2FA): We encourage all members to enable 2FA for an added layer of protection on their Spingo Slot account.
• Regular Security Audits: Our systems undergo regular penetration testing and independent security audits to identify and address any vulnerabilities.
• 24/7 Monitoring: Our security team monitors all platform activity around the clock to detect any unauthorised access.

4. Sharing Information with Third Parties

Spingo Slot does not sell, rent, or trade with our members' personal data. However, in certain limited circumstances, we may need to share information with the following parties:

Permitted Sharing Scenarios

• Payment Providers: Necessary transaction details are shared with registered payment processors such as FPX, DuitNow, and eWallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) solely to process your deposits and withdrawals in MYR.
• Identity Verification (KYC): Authorised third-party KYC service providers may be used to verify member identities in accordance with regulatory requirements.
• Legal Requirement: Spingo Slot will disclose required information if directed to do so by a court order, law enforcement agency, or relevant Malaysian authority.
• Fraud Prevention: Required information may be shared with recognised fraud prevention agencies to protect the safety of all members.

All third parties that receive Spingo Slot member data are bound by strict data protection agreements and are not permitted to use that information for any other purpose.

5. Cookies & Tracking Technologies

Spingo Slot uses cookies and similar tracking technologies to enhance your gaming experience and ensure platform security.

Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
• Performance Cookies: Collects anonymous data on how you use the platform to help us improve our services.
• Functional Cookies: Saves your preferences such as language, display settings, and game choices for a more personalised experience.
• Analytics Cookies: Helps us understand general platform usage patterns for continuous improvement purposes.

Cookie Management

You can manage or delete cookies through your web browser settings. Please note that disabling essential cookies may affect the functionality of the Spingo Slot platform. For guidance on managing cookies in popular browsers, refer to your browser's official documentation.

6. Your Rights as a Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Spingo Slot's internal policies, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our privacy team at privacy@spingoslot.com. We will process your request within 14 working days.

7. Data Retention Period

Spingo Slot retains your personal data only for as long as necessary to fulfil the original purpose of collection, or as required under Malaysian law.

Data Retention Guidelines

• Active Account Data: Retained for the duration that your Spingo Slot account remains active.
• Financial Transaction Records (RM): Retained for a minimum of 7 years as required under Malaysian financial law.
• KYC & Identity Verification Data: Retained for 5 years after account closure in accordance with Malaysian AML/CTF requirements.
• Access & Security Logs: Retained for 12 months for security investigation purposes if required.
• Support Communication Records: Retained for 3 years for reference and dispute resolution.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with established procedures.

8. Contact Us — Privacy Enquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or how Spingo Slot handles your personal data, please reach out to us through the following channels:

• Privacy Email: privacy@spingoslot.com
• General Support Email: support@spingoslot.com
• Live Chat: Available 24 hours a day, 7 days a week on the Spingo Slot platform

Our privacy team will respond to all enquiries within 14 working days. For more complex complaints, we may require up to 30 working days to investigate and provide a thorough response.